Shipping & Delivery Policy
At SuSi Spices & Foods Pvt. Ltd., we take care to pack and deliver your orders safely and on time.
1. Order Processing
Orders are usually processed within 2–5 business days after payment confirmation.
2. Delivery Time
- Standard delivery usually takes 4–7 business days after the order is shipped.
- Delivery time may vary depending on the customer’s location and courier service.
3. Delivery Availability
We deliver to locations that are serviceable by our courier partners. Delivery may not be available to certain PIN codes.
4. Order Tracking
Once your order is shipped, we will share the tracking details through email or SMS, wherever applicable.
5. Correct Address
Customers are requested to provide a complete and accurate delivery address and contact number while placing the order.
If an order cannot be delivered because of an incorrect address, incomplete details, or repeated delivery failure, additional delivery charges may apply.
6. Delayed or Damaged Orders
If your order is delayed, received damaged, or has any delivery-related issue, please contact us as soon as possible.
Email: info@susifoods.com
We will review the issue and assist you accordingly.
7. Important Note
Delivery timelines are estimates and may be affected by factors such as courier delays, weather conditions, holidays, or other circumstances beyond our control.
SuSi Spices & Foods Pvt. Ltd.
Hyderabad, Telangana, India