Terms & Conditions
Welcome to SuSi Spices & Foods Pvt. Ltd. By using our website and purchasing our products, you agree to the following Terms & Conditions.
1. Website Use
You agree to use our website only for lawful purposes and provide correct information while placing an order.
You must not misuse, damage, hack, or attempt to disrupt our website or services.
2. Product Information
We make every effort to provide accurate information about our products, including product descriptions, images, prices, and availability.
Product appearance may vary slightly from the images shown on the website. Prices, descriptions, and product availability may change without notice.
3. Placing an Order
Once you place an order, you will receive an order confirmation.
SuSi Spices & Foods Pvt. Ltd. reserves the right to cancel or reject an order in cases such as:
- Product being unavailable
- Incorrect product or pricing information
- Incorrect customer details
- Suspected fraudulent or unauthorized transactions
If an order is cancelled after payment, the applicable refund will be processed according to our Refund, Return & Cancellation Policy.
4. Payments
Payments made through our website are processed through our authorized payment gateway.
We do not intentionally store your card, UPI, or banking credentials.
Payment transactions may be subject to technical issues or delays caused by banks, payment gateways, or other service providers.
5. Shipping & Delivery
We aim to process and deliver orders within the timelines mentioned in our Shipping & Delivery Policy.
Delivery timelines may vary depending on the customer’s location, courier availability, weather, holidays, and other circumstances.
6. Returns, Refunds & Cancellations
Returns, refunds, and order cancellations are handled according to our Refund, Return & Cancellation Policy available on our website.
7. Intellectual Property
All content on our website, including the SuSi name, logo, product images, text, graphics, and website design, belongs to SuSi Spices & Foods Pvt. Ltd. or its authorized partners.
This content may not be copied, reproduced, or used without our permission.
8. Limitation of Liability
SuSi Spices & Foods Pvt. Ltd. will make reasonable efforts to provide reliable products and services.
However, we are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including courier delays, technical problems, natural events, or third-party service issues.
9. Customer Responsibility
Customers are responsible for providing accurate delivery details, contact information, and other information required to process their orders.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page.
11. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes relating to our website or services will be subject to the applicable courts and authorities in Hyderabad, Telangana.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
SuSi Spices & Foods Pvt. Ltd.
Hyderabad, Telangana, IndiaEmail:info@susifoods.com