Privacy Policy
At SuSi Spices & Foods Pvt. Ltd., we respect your privacy and are committed to protecting the information you provide while using our website.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing and delivery address
- Order details
We may also collect basic technical information such as your IP address, browser type, device information, cookies, and website usage data.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Confirm and provide updates about your orders
- Respond to your questions and requests
- Provide customer support
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Meet applicable legal and regulatory requirements
3. Payment Information
Payments made through our website are processed through our authorized payment gateway.
We do not intentionally store your complete card, UPI, or banking details on our website. Payment information is handled by the payment service provider according to its applicable policies.
4. Sharing of Information
We may share necessary information with trusted service providers such as:
- Payment gateway providers
- Courier and delivery partners
- Website or technology service providers
- Government or legal authorities when required by law
We do not sell or rent your personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to provide our services, process orders, maintain business records, or comply with applicable legal and regulatory requirements.
8. Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
SuSi Spices & Foods Pvt. Ltd. is not responsible for the privacy practices or content of third-party websites.
10. Your Rights
You may contact us to request correction or update of your personal information or to ask questions about how your information is used.
You may also request to stop receiving promotional communications from us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
SuSi Spices & Foods Pvt. Ltd.
Hyderabad, Telangana, India
Email: info@susifoods.com